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How to Connect WhatsApp with Richpanel
Introduction
Integrating WhatsApp with Richpanel allows you to manage customer conversations directly from the Richpanel dashboard, streamlining your customer support and engagement. This guide walks you through the steps to connect WhatsApp to Richpanel, enabling you to provide quick and personalized support to your customers through one of the most popular messaging platforms.
Prerequisites
- A verified WhatsApp Business account.
- The phone number used for WhatsApp Business must be able to receive calls or SMS for verification.
- Admin access to your Richpanel account.
Step 1: Setting Up Your WhatsApp Business API
- Log into your Facebook Business Manager account and navigate to the 'Security Center' to verify your business.
- Once verified, go to the 'Accounts' section and select 'WhatsApp Accounts' to create a new WhatsApp account.
- Follow the prompts to set up your WhatsApp Business API, including linking your phone number.
Step 2: Integrating WhatsApp with Richpanel
- Log into your Richpanel dashboard and navigate to Settings > Channels.
- Select 'Add Channel' and choose 'WhatsApp' from the list of available channels.
- Enter the required WhatsApp Business API details, including the API Key and phone number associated with your WhatsApp Business account.
Step 3: Configuring WhatsApp Settings in Richpanel
- Customize your WhatsApp settings in Richpanel, such as automated greetings, quick replies, and away messages.
- Set up automation rules to handle common inquiries and route messages to the appropriate departments or agents.
Conclusion
Connecting WhatsApp with Richpanel enhances your ability to engage with customers on their preferred messaging platform. By following these steps, you can set up a seamless integration that allows for efficient management of WhatsApp conversations alongside other support channels in Richpanel.
Additional Resources
Related FAQs
- How do I verify my business for WhatsApp Business API?
- Can I use the same phone number for WhatsApp Business and personal WhatsApp?
- How do I automate responses in WhatsApp via Richpanel?
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