How to Connect Facebook Pages to Richpanel

Connecting your Facebook Page to Richpanel allows you to manage customer interactions on Facebook directly from the Richpanel dashboard, ensuring a unified and efficient customer service experience. This integration enables your support team to view and respond to Facebook Messenger chats alongside other communication channels.

Prerequisites

A valid Richpanel account with administrative access.
Admin access to the Facebook Page you wish to connect.

Step 1: Access Your Richpanel Dashboard

Step 2: Locate the Channels Section

Within 'Settings', find and click on 'Channels'. This will display all the communication channels that can be integrated with Richpanel.

Step 3: Add Facebook as a Channel

Click on the 'Add Channel' button and select 'Facebook'. You will be prompted to log in to your Facebook account to grant Richpanel permission to access your Page.

Step 4: Select Your Facebook Page

After logging in, select the Facebook Page you wish to connect from the list of Pages you manage. Grant the requested permissions to allow Richpanel to manage conversations and access Page insights.

Step 5: Finalize the Integration

After selecting your Page and granting permissions, finalize the setup by clicking 'Confirm' in Richpanel. Your Facebook Page is now connected, and you can start managing Facebook Messenger chats directly from your Richpanel dashboard.

Conclusion

Connecting your Facebook Page to Richpanel streamlines your social media customer service, making it easier to manage inquiries from Facebook Messenger alongside other channels. This integration helps ensure a cohesive and responsive customer service experience.

Additional resources

For more detailed instructions and troubleshooting tips, visit our Help Center or contact our support team.

Related FAQs

FAQ 1: Can I connect multiple Facebook Pages to Richpanel? Yes, you can connect multiple Facebook Pages by repeating the steps above for each page.
FAQ 2: What happens if I disconnect my Facebook Page from Richpanel? Disconnecting a Facebook Page will stop new Messenger chats from appearing in your Richpanel dashboard, but your Page will remain unaffected on Facebook.