Introduction

Connecting your Facebook Page to Richpanel allows you to manage customer interactions on Facebook directly from the Richpanel dashboard, ensuring a unified and efficient customer service experience. This integration enables your support team to view and respond to Facebook Messenger chats alongside other communication channels.

Prerequisites

Steps for connecting Facebook

Step 1: Access Your Richpanel Dashboard

1. Log in to your Richpanel account. Navigate to the 'Settings' menu, located at the bottom left corner of the dashboard.
2. Within 'Settings', find and click on 'Channels'. This will display all the communication channels that can be integrated with Richpanel.
3. Click on the 'Add Channel' button and select 'Facebook'.

Step 2: Select Your Facebook Page

1. You will be prompted to log in to your Facebook account to grant Richpanel permission to access your Page.
2. After logging in, select the Facebook Page you wish to connect from the list of Pages you manage.
3. Grant the requested permissions to allow Richpanel to manage conversations and access Page insights.
4. After selecting your Page and granting permissions, finalize the setup by clicking 'Confirm' in Richpanel. Your Facebook Page is now connected, and you can start managing Facebook Messenger chats and comments directly from your Richpanel.

Conclusion

• Introduction
• Prerequisites
• Steps for connecting Facebook
• Step 1: Access Your Richpanel Dashboard
• Step 2: Select Your Facebook Page
• Conclusion