How To Use HTTP Targets
To send data from Richpanel to external services (like CRMs), you can create custom HTTP targets.
1. Create an HTTP Target:
- Navigate to Richpanel Settings > Integrations > HTTP Target.
- Specify the URL: this should be the target web hook URL or HTTP endpoint
- Define Variables: Specify the data you want to send (e.g., ticket ID, customer name, subject, ticket message).
- Headers: Configure the authentication method for your HTTP requests.
2. Use HTTP Targets in the Inbox:
- Open a conversation in your Richpanel inbox.
- Click on the forward slash (/) inside the reply box.
- Select HTTP targets.
- Select your HTTP target and press Enter to send the conversation data to the specified endpoint.
Want to automate HTTP Targets? Check out this article!