Introduction

Automating responses to frequently asked customer inquiries can significantly enhance your support team's efficiency and ensure timely communication. By setting up automation rules, you can create tailored auto-replies for various scenarios, such as out-of-hours responses or specific query triggers.

Prerequisites

Steps to set up auto-response rule

Step 1: Navigate to Automation Rules

1. Log in to your Richpanel dashboard.
2. Click on "Settings" from the left-hand sidebar.
3. Select "Automation" and then click on "Automation Rules."

Step 2: Create a New Automation Rule

1. Click on "Add Rule" to start creating a new automation rule.
2. Define the conditions under which the auto-response should be sent. For example, you can set a condition for emails received outside business hours.
3. Under the action section, select "Auto-reply" and type your desired response message.

Step 3: Activate and Prioritise Your Automation Rule

1. Once you've set the conditions and response message, save your rule.
2. Use drag and drop to prioritize your rule among others. Richpanel executes automation rules based on their order, with higher priority rules running first.

Conclusion

By following these steps, you've successfully set up an automation rule for auto-responses in Richpanel. This setup helps ensure that your customers receive timely and relevant replies, improving their overall experience with your support service.

• Introduction
• Prerequisites
• Steps to set up auto-response rule
• Step 1: Navigate to Automation Rules
• Step 2: Create a New Automation Rule
• Step 3: Activate and Prioritise Your Automation Rule
• Conclusion