Send Outbound Message

Learn how to proactively reach out to a customer by starting a new conversation thread. This is useful when you need to address a concern, provide updates, or follow up on an order.

1. Go to Inbox: Log in and navigate to the Inbox.
2. Click Compose: Select Compose to start a new thread.
3. Enter Customer’s Email: Type in the customer’s email address.
4. Write and Send: Draft your message and click Send.

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• Send Outbound Message