Introduction

Customers often seek detailed information about products before making a purchase. Create self-service topics in Richpanel that provide valuable product details and usage instructions.

Prerequisites

Steps to set up Self Service Flows

Step 1: Set Up the Main 'Our products' Topic

Log into Richpanel. Go to the 'Self-Service' tab and click 'General Topics'. Click 'Add new topic' and enter 'Our Products' as the title.

Step 2: Add Subtopics for Detailed Information

Under your main product category, include subtopics that cover the following:

1. Material and Design

• Title: 'What are [Product Name] made of?'
• Description: Describe the materials used and the appearance of the product. For instance, "Our Chews are made with natural ingredients and designed to be easy for your pup to digest."
• Link: Add a link to a detailed article or page that goes into depth about the materials and design.

2. Instructions for Use

• Title: 'How to use [Product Name]?'
• Description: Offer step-by-step instructions on how the product should be used. For example, "Here’s how you can introduce Probiotic Chews into your pet's diet."
• Link: Insert a link to a video tutorial or an instructional guide for further guidance.

Step 3: Ensure Easy Access

• Make sure the subtopics are set to be visible to 'Customers'.
• Clearly define each subtopic to help customers quickly find the information they need.

Conclusion

With these detailed product information topics, customers can easily educate themselves on your products, enhancing their shopping experience and potentially leading to more informed and satisfied purchases.

On this page

• Introduction
• Prerequisites
• Steps to set up Self Service Flows
• Step 1: Set Up the Main 'Our products' Topic
• Step 2: Add Subtopics for Detailed Information
• Step 3: Ensure Easy Access
• Conclusion