Richpanel Mobile App Features
Richpanel mobile app is designed to provide a seamless customer service experience on the go. It offers a range of functionalities, including managing conversations, searching the inbox, customizing settings, and more. Below is a detailed overview of its key mobile features, accompanied by visuals for easier understanding.
Views
The Views feature on the Richpanel mobile app lets you quickly access and organize conversations by status, priority, channel, or assigned user. With a simple tap, you can switch between different views for efficient management.
Inbox
1. Composing Conversations
Tap the compose icon located at the bottom-right corner of the inbox screen. This action will navigate you to the “New Message” screen, where you can input the recipient's contact details, subject line, and message content.
2. Adding Customer Details
When composing a conversation, adding customer information is flexible and straightforward. You can add a customer using their phone number, email, or by scanning a QR code. This flexibility allows you to communicate with customers through their preferred contact methods.
3. Filtering and Sorting Messages
Managing customer interactions is straightforward with the app’s filtering and sorting options.
- Filter Messages: Apply filters based on channels (Live Chat, Email, Social Media, etc.), tags, priority, and more. This functionality helps narrow down the inbox to focus on the most relevant conversations.
- Sort Conversations: Sort by "Newest," "Waiting Longest," "Priority First," and more to quickly identify high-priority interactions and manage them efficiently.
Replying to Conversations
- Conversation Actions: You can mark conversations with tags, attach photos, files, or capture images directly using the Open Camera feature. These options enhance communication by allowing you to provide detailed responses with attachments.
- Ticket Management: The app offers options like "Reopen," "Snooze," "Delete," "Copy Ticket URL," , “Assign conversations” and "Mark as High Priority" for efficient ticket handling.
- Utilize Macros: While composing a message, you can use macros by typing
#, which provides quick access to pre-defined responses and speeds up interactions. - AI Features: The app also incorporates AI-powered suggestions while you type, offering contextually relevant responses to help improve the quality and speed of support.
Search Feature in the Inbox
With the search function, finding specific conversations in the inbox is easy and efficient. Search using keywords or phrases to locate important interactions or follow up on issues.
- Recent Searches: The app displays recent searches to quickly revisit past queries.
Customizing App Settings
The Richpanel app offers a customizable Settings section to adjust the app’s functionality to fit your support workflow. In the settings menu, you can:
- Toggle your availability status to indicate when you’re available to handle customer queries.
- Enable or disable live channels and ticket acceptance to manage workload effectively.
- Adjust notifications, inbox settings, and more to tailor the app’s operation to your needs.
