Import Data from Zendesk

Introduction

Use this guide to import your data from Zendesk

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Ensure you have admin access to both your Zendesk and Richpanel accounts.

Head over to Settings → Helpdesk Importer (inside Installation)

Zendesk subdomain: is the url you use to login to Zendeks

Email you use for login: The email you use for logging in to Zendesk (must be an admin user)

API Token: See instructions below on how to generate an API token.

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To generate an API token in Zendesk

In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API.
Click the Add API token button to the right of Active API tokens.

The token is generated and displayed.

Select the data you want to import and the time period. We recommend selecting “Full import” and checking all boxes:

If you face any issues with the import, please reach out to support via email or chat and we’ll assist you.