Introduction
Use this guide to import your data from Gorgias
Prerequisites
Ensure you have admin access to both your Gorgias and Richpanel accounts.
1. Head over to the import Wizard
Head over to Settings → Helpdesk Importer (inside Installation)
2. Choose Gorgias
3. Add your Gorgias subdomain and API key
Gorgias subdomain: is the url you use to login to Gorgias
Email you use for login: The email you use for logging in to Gorgias (must be an admin user)
API Token: See instructions below on how to generate an API token.
To generate an API token in Gorgias
- Log in to your Gorgias account
- Navigate to Settings → REST API
- Click the Create API key button
3. Select import duration
Select the data you want to import and the time period. We recommend selecting “Full import” and checking all boxes:
- Users and Teams
- Tags
- Macros
- Conversations & messages
Need help?
If you face any issues with the import, please reach out to support via email or chat and we’ll assist you.