Microsoft 365

Auto-forward from Microsoft 365 to Richpanel

Setting up email forwarding from Microsoft 365 to Richpanel allows you to automatically forward incoming emails to your Richpanel support inbox

Steps to forward emails from Microsoft 365 to Richpanel

Step 1: Enable External Forwarding in Microsoft 365

Microsoft 365 may block external forwarding by default. To enable it:

1. Log in to Microsoft 365 Admin Center:
• Go to Microsoft Admin Center and sign in with admin credentials.
2. Modify Outbound Spam Policy:
• Log in to Microsoft 365 Defender as an administrator and navigate to:

Email & Collaboration > Policies & Rules > Threat Policies > Anti-Spam Policies

or go directly to the Anti-Spam settings page here.


• Select Anti-Spam Outbound Policy (Default) and scroll down to click the Edit Protection Settings link at the bottom of the sidebar.

• If you don’t see the options or policies listed, it means the Microsoft 365 account lacks admin permissions. Ensure you're logged in with an admin account. Note that the policies shown may differ from your own, as these are default settings.

Step 2: Set Up Forwarding for a Specific Mailbox

1. Access the Mailbox Settings:
• In the Admin Center, go to Users > Active Users.
• Select the user whose emails you want to forward.
2. Enable Email Forwarding:
• Under Mail Settings, click Email Forwarding.
• Turn on forwarding and enter your Richpanel forwarding address (e.g., support@yourcompany@richpanel.com).
• (Optional) Choose whether to keep a copy of emails in the original mailbox.
3. Save Changes:
• Save the updated settings.

Step 3: Configure the Forwarding Address in Richpanel

1. Log in to Richpanel.
2. Navigate to Settings > Channels > Email.
3. Add and verify the forwarding email address.
4. Save the configuration and test the setup by sending a test email.

Step 4: Test and Confirm the Setup

• Send a test email to the Microsoft 365 mailbox.
• Check if the forwarded email appears in Richpanel’s inbox.

Additional Resource

For a detailed guide on setting up email forwarding in Microsoft 365, you can also refer to Microsoft's official documentation here: Configure email forwarding - Microsoft 365 admin.

• Auto-forward from Microsoft 365 to Richpanel
• Steps to forward emails from Microsoft 365 to Richpanel
• Step 1: Enable External Forwarding in Microsoft 365
• Step 2: Set Up Forwarding for a Specific Mailbox
• Step 3: Configure the Forwarding Address in Richpanel
• Step 4: Test and Confirm the Setup
• Additional Resource