Introduction
This article will guide you through setting up email forwarding from Amazon WorkMail to your Richpanel Inbox.
Steps for connecting Amazon WorkMail
Step 1: Richpanel Setup
- Sign in to your Richpanel account.
- Go to Settings > Channels > Email.
- Click Connect other email provider and enter your name and email address
- Click Next and copy the default support address provided by Richpanel
Step 2: Access Amazon WorkMail Settings
- Log in to your Amazon WorkMail account.
- Click on the gear icon in the upper right-hand corner to open the Settings page
Step 3: Create a New Email Rule
- In the left-hand navigation menu, click on Email rules.
- Click + New to create a new email rule
Step 4: Configure the Rule
- Name the Rule: Assign a name to your rule for easy identification.
- Set the Condition:
- From the Conditions dropdown, select is sent to....
- Click Select recipient(s).
- Select your Inbox address from the Amazon WorkMail Global Address List.
- Click the To button at the bottom to populate your Inbox address in the box, then click Ok
Step 5: Set Up Email Forwarding
- Choose the Action:
- From the Actions dropdown, select Redirect the message to....
- Add Forwarding Address:
- Click Select recipient(s) and paste the Richpanel forwarding address you copied earlier.
- Click the To button for Amazon WorkMail to validate the address (a green check mark will appear before the forwarding address), then click Ok
Step 6: Save Your Email Rule
- Click Ok to close the Email rule window.
- Click Save changes to save your new rule
Step 7: Verify in Richpanel
- Go back to Richpanel to check your Inbox and verify that emails are being forwarded correctly.
Conclusion
Once you've completed the authentication process, your Amazon WorkMail account will be connected to Richpanel, enabling you to manage your support emails directly through the Richpanel interface.