Use DKIM for Email Delivery

Introduction

Set up DNS records to authenticate your custom domain, so emails sent from Richpanel use your brand’s domain. Follow these steps to configure DNS with your hosting provider

Steps for DNS Setup

Step 1: Generate DNS Records in Richpanel

1. Log in to Richpanel, navigate to Settings > Channels > Email, and add your custom domain email address
2. Click Setup DNS in the email settings
3. Click Generate DNS Records. You will see a window displaying the DNS records (typically TXT & CNAME records) needed for verification

Step 2: Copy DNS Records for Your Domain Provider

1. Copy the provided DNS records from Richpanel.
2. Log into the DNS management console of your hosting provider

Step 3: Update DNS Records with Your Hosting Provider

• Log in to your hosting provider’s DNS settings > DNS record setup (this will vary by provider)
• Add the TXT & CNAME records copied from Richpanel page
• Save the changes.

CNAME record at Google Domains will look like this:

The same CNAME record at GoDaddy would look like this:

Step 4: Verify DNS Records

1. Wait for DNS propagation (up to 6 hours).
2. Return to Richpanel and click Refresh.
3. Ensure the status changes to Valid

Step 5: Test Email Connection

1. Send a test email to your custom domain email.
2. Check your Richpanel inbox and reply to confirm the connection.

Troubleshoot

• If the test email does not work as expected, revisit the DNS settings in GoDaddy and ensure all records match the details provided by Richpanel.
• If the records shows invalid, check if the DNS records are published for the Domain. Copy the domain(e.g. Richpanel.com) and search for TXT lookup using this URL.

3. If the Result shows DNS record not found. Ask the customer to check the DNS records in domain provider.
4. If the Result shows DNS records found ask the Tech Team to restart the DNS verification for the email

Conclusion

Your custom domain email is now verified and set up with Richpanel, allowing you to send and receive emails that reinforce your brand identity.

• Use DKIM for Email Delivery
• Introduction
• Steps for DNS Setup
• Step 1: Generate DNS Records in Richpanel
• Step 2: Copy DNS Records for Your Domain Provider
• Step 3: Update DNS Records with Your Hosting Provider
• Step 4: Verify DNS Records
• Step 5: Test Email Connection
• Troubleshoot
• Conclusion