Frequently Used Self Service Flows - General Topics
These are some of the most commonly used self-service options under General Topics/FAQs to make it easier for customers to find answers on their own.
- Familiarity with self-service concepts.
- Admin access to Richpanel.
- Knowledge of common customer inquiries.
To add or customize a self-service flow, log in to your Richpanel account and follow these steps: Go to Self Service > Knowledge Base > General Topics > Add a Topic.
Flow 1: Return Policy
Allow customers to easily access information about your refund policy, helping them understand the process for returning products and receiving a refund.
Flow 2: Warranty Claim Period
Provide customers with information about the warranty claim process, including the duration of the warranty coverage and steps to initiate a claim for repair or replacement of defective products. Ensure clarity on what is covered under the warranty and any documentation required for a claim.
Flow 3: What product is best for me ?
Help customers choose the best product for their needs by offering a product recommendation guide.
Flow 4: What Payment Options are available ?
Display all available payment methods, from credit/debit cards to digital wallets, making it easy for customers to choose their preferred option at checkout.
Flow 5: Shipping Information
Provide customers with detailed information about shipping options, costs, and estimated delivery times to ensure clarity on how and when their orders will arrive.
Flow 6: How to Apply a Discount Code/Gift Card ?
Offer a quick guide on how customers can apply discount codes during checkout, ensuring they don't miss out on savings and special offers.
Flow 7 : I've forgotten my password
Make it easy for customers to recover their account if they forget their password.
Flow 8 : I want to delete my account
Give customers a straightforward way to request account deletion.
Flow 9 : When is your team online?
Let customers know when they can expect real-time support. Display the operating hours of your support team clearly.
Flow 10 : Product Care
Help customers keep their purchases in great condition by providing product care guides.
Conclusion
Adding these self-service options helps your customers solve problems on their own, making their experience better and reducing the need for extra support. It’s an easy way to improve customer satisfaction and save time.
On this page
- Frequently Used Self Service Flows - General Topics
- Flow 1: Return Policy
- Flow 2: Warranty Claim Period
- Flow 3: What product is best for me ?
- Flow 4: What Payment Options are available ?
- Flow 5: Shipping Information
- Flow 6: How to Apply a Discount Code/Gift Card ?
- Flow 7 : I've forgotten my password
- Flow 8 : I want to delete my account
- Flow 9 : When is your team online?
- Flow 10 : Product Care
- Conclusion