Connect Facebook/Instagram To Richpanel
This guide will walk you through connecting your Instagram or Facebook account to Richpanel
Prerequisites
- Make sure you have a Business Facebook account and have configured the necessary changes in the settings.
- You need admin access for both Richpanel and the Facebook business account.
- Ensure your Instagram page is linked to the Facebook business account.
- No other helpdesk should be handling messages except for Richpanel.
Step 1: Go to Settings in Richpanel
- In your Richpanel dashboard, navigate to Settings and select Facebook/Instagram under the Channels section.
Step 2: Connect a page
- Click on Connect a page.
Step 3: Facebook Access Consent
- A pop-up will appear, prompting you to enable the required access. Click "Continue to Facebook" to continue.
- You will then be asked to log in to your Facebook account. A request for access will appear—click Edit Access to ensure the correct permissions are selected.
Step 4: Select Pages and Permissions:
- Make sure to select the correct page(s) and ensure permissions like Manage comments, Access messages, and Access page conversations are enabled.
Step 5 : Confirm Connection:
- Review your connected pages under Settings in Facebook to ensure Instagram is correctly linked and Richpanel is selected as the app handling messages.
Step 6: Enable Instagram Messages in Inbox:
- Make sure the Allow access to Instagram messages in Inbox is toggled on.
Troubleshooting: Steps to Follow if Messages Stop Coming into Richpanel
- Go to your Facebook Page.
- Navigate to Settings:
- Go to Page Setup
- Go to Advanced Messaging
- Check if Richpanel is connected then go back.
- Click on Messenger receiver and Instagram receiver whichever are applicable(may be both) then select Richpanel
- Now go to Messenger conversation routing
- If it’s not setup then click on Setup
Make sure Richpanel is selected.
9. Click on Get started.
- Click on Continue if this Popup comes.
- If other App is selected, click on Edit and then select Richpanel.
Select Richpanel from options.
After clicking continue on dialog. You will see:
Test the changes.
On this page
- Connect Facebook/Instagram To Richpanel
- Step 1: Go to Settings in Richpanel
- Step 2: Connect a page
- Step 3: Facebook Access Consent
- Step 4: Select Pages and Permissions:
- Step 5 : Confirm Connection:
- Step 6: Enable Instagram Messages in Inbox:
- Troubleshooting: Steps to Follow if Messages Stop Coming into Richpanel